Lucy is a management consultant and trainer on a mission to inspire positive change in business and society.
She utilizes her practical skills and vast experiences in management to support organizations and individuals scale new heights. Since 2000, has gathered experience that cuts across a variety of industries including Retail, Financial Services, Hospitality, FMCG, Airline Services, and Public Service among others.
She is competent in general management, strategic management and leading change and is passionate about service excellence, leadership and enterprise development. In her book titled Customer Service at Its Best, Lucy shares 202 thoughts that make a difference in how we serve our customers.
Lucy has a Masters Degree in Business Administration (MBA) – Strategic Management from Park University – MO-USA (2004) and is currently a student at United States International University (USIU) pursuing a Doctorate in Business Administration (DBA). She has also extensively trained on leadership, customer service and quality management systems including ISO 9001.
She is a thought-leader in customer service and is a customer service columnist in the Daily Nation Smart Company and a seasoned writer with Management Magazine among other publications.