Africa’s Annual CX Conference 2019

CX Revolution in Africa: Delivering and Sustaining Winning Experiences

June 20 - 21st, 2019. Nairobi, Kenya.

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Welcome to #AfricaCXConference2019

ICX Africa’s Annual Customer Experience Conference 2019 is back again after a resounding success in 2018. The time is ripe in Africa for conversations to build CX excellence and this year’s conference is geared towards inculcating customer experience standards and initiatives into business practice. The conference is set to challenge all business leaders to embrace change, create a conducive customer experience climate, and focus on seamless delivery.

Shep Hyken

Shep Hyken

A customer service & CX expert, award-winning keynote speaker, and New York Times bestselling business author. Shep also runs Customer Focus™ customer service training programs.

Dr. Lucy Kiruthu

Dr. Lucy Kiruthu

Founder and CEO Evolve Business Consultants, and a founding ICX Kenya member whose on a mission to inspire positive change in business and society.

Ian Golding

Ian Golding

Chairman of the judging panel at the UK Customer Experience awards and the Gulf Customer Experience Awards, Author, Advisor and featured columnist for CustomerThink.

Ali Hussein

Ali Hussein

CEO of FinteXX Technology Ltd, a Pan-African Fintech company, enabling financial ecosystem on digital technologies targeting the unbanked across Africa.

Chantel Botha

Chantel Botha

A brand and business innovator, Global publications writer, Personal Coach and Founder of robotics academy that focus on preparing kids for the future with technical and interpersonal skills.

Angela Rarieya

Angela Rarieya

Founder and Director – Founder and Managing Director at UpSkill Afrika Ltd, a Strategy, Communications and CX Consulting firm.

Nii A. Quaye

Nii A. Quaye

Director of McorpCX, leading CX management consulting, design and technology solutions in the U.SA, UAE, Togo and<br /> Saudi Arabia amongst other local subject matter experts and professionals.

Carolyne Gathuru

Carolyne Gathuru

Founder and Director - Business Development at LifeSkills Consulting Ltd and Board Member, Institute of Customer Experience Kenya.

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Sponsorship and Exhibition Opportunities

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and CX influencers need? Talk to us.