Africa’s Annual CX Conference 2019

CX Revolution in Africa: Delivering and Sustaining Winning Experiences

June 20 - 21st, 2019. Nairobi, Kenya.

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Welcome to #AfricaCXConference2019

After a successful inaugural, ICX Africa’s Annual Customer Experience Conference in 2018,  it became apparent that the time is ripe in Africa for this conference. This year’s conference is geared towards discussions on how customer experience standards and initiatives will be inculcated in business practices and for all business leaders to embrace change, create a conducive customer experience climate, and focus on seamless delivery.

Ian Golding

Ian Golding

A Certified Customer Experience Professional and Customer Experience Specialist. A certified Lean Six Sigma Master Black Belt.

Nii A. Quaye

Nii A. Quaye

A C-Suite Customer Experience & Operational Excellence Professional, with two decades of experience in improving organizations’ performance against client dynamics and internal efficiencies.

Ali Hussein

Ali Hussein

CEO of FinteXX Technology Ltd, a Pan-African Fintech company that enables the financial ecosystem to utilize digital technologies towards enhancing efficiency bring innovative financial solutions to the unbanked across the continent.

Dr. Lucy Kiruthu

Dr. Lucy Kiruthu

Founder and CEO Evolve Business Consultants, whose on a mission to inspire positive change in business and society.

Mark Kaigwa

Mark Kaigwa

Founder of Nendo - Research, Training and Strategy, Specialist in Consulting and Digital Storytelling for Africa

Carolyne Gathuru

Carolyne Gathuru

Founder and Director - Business Development at LifeSkills Consulting Ltd and Board Member, Institute of Customer Experience Kenya.

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Sponsorship and Exhibition Opportunities

Do you have a product or service that top level decision-makers
and CX influencers need? Talk to us.