Africa’s Annual CX Conference 2019

CX Revolution in Africa: Delivering and Sustaining Winning Experiences

June 20 - 21st, 2019. Nairobi, Kenya.

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Welcome to #AfricaCXConference2019

ICX Africa’s Annual Customer Experience Conference 2019 is back again after a resounding success in 2018. The time is ripe in Africa for conversations to build CX excellence and this year’s conference is geared towards inculcating customer experience standards and initiatives into business practice. The conference is set to challenge all business leaders to embrace change, create a conducive customer experience climate, and focus on seamless delivery.

Shep Hyken

Shep Hyken

A CS & customer experience expert, award-winning keynote speaker, and New York Times bestselling business author. He is the Chief Amazement Officer of Shepard Presentations.

Ian Golding

Ian Golding

Chairman of the judging panel at the UK Customer Experience awards and the Gulf Customer Experience Awards, Author, Advisor and featured columnist for CustomerThink.

Nii A. Quaye

Nii A. Quaye

Director of McorpCX, leading customer experience management consulting, design and technology solutionsin the U.SA, UAE, Togo and Saudi Arabia amongst other local subject matterexperts and professionals.

Sunny Bindra

Sunny Bindra

Business advisor, writer, educator and public speaker. He is a weekly columnist on Sunday Nation. He has written ‘Crown Your Customer’ and ‘The Peculiar Kenyan.’ His new book, ‘TheBigger Deal’ was released in 2018.

Dr. Lucy Kiruthu

Dr. Lucy Kiruthu

Founder and CEO EvolveBusiness Consultants, and a founding ICX Kenya member whose on a mission to inspire positive change in business and society.

Chantel Botha

Chantel Botha

A brand and business innovator, Global publications writer, Personal Coach and Founder of robotics academy that focuses on preparing kids for the future with technical and interpersonal skills.

Ali Hussein

Ali Hussein

CEO of FinteXX Technology Ltd, a Pan-African Fintech company, enabling financial ecosystem on digital technologies targeting the unbanked across Africa.

Richard Ssebaggala

Richard Ssebaggala

A specialist in Customer Relationship Management, Instruction Design, and Training. Author of The Fish Rots from the Head – Improving Customer Relationship Management in an African Environment (2017)

Carolyne Gathuru

Carolyne Gathuru

Founder and Director – Business Development at LifeSkills Consulting Ltd and Board Member, Institute of Customer Experience Kenya.

Ndirangu Maina

Ndirangu Maina

MD, Consumer InsightAfrica. A Commonwealth Association for Corporate Governance Certified Trainer and a recipient of Marketing Society of Kenya Warrior and H.K. McCann Leadership Awards.

Angela Rarieya

Angela Rarieya

Founder and Managing Director at UpSkill Afrika Ltd, a Strategy, Communications and CX Consulting firm.

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