CX Conference Speakers

Prof. Adré Schreuder is considered to be the subject matter specialist in the field of customer experience measurement and management. He has over 25 years of business consulting experience and advises companies across multiple industries both locally and internationally. He realised a career dream when he founded (& chairs) the South African Customer Satisfaction Index (SAcsi), an independent national benchmark of customer satisfaction, in 2012.

 Adré Schreuder finalised his B Com, B Com Hons & M Com Cum Laude at the University of Pretoria (UP). He completed his doctoral studies at Rand Afrikaans University (RAU) and was promoted to Associate Professor at RAU.  His academic career soon earned him full professor & Head of Department of Marketing at UP. Currently, Adré holds the position as CEO of Consulta – a Customer Insights Consultancy.

 For fun, he likes to read books, books and books. His favourite authors include Dan Brown and Stephen King. He is the world’s biggest Apple fan and his favourite quote is “the ones who are crazy enough to think that they can change the world, are the ones who do”

Prof. Adré Schreuder

CEO , Consulta – a Customer Insights Consultancy

Mr. John Ngumi is the Chairman- Eagle Africa Capital Partners Ltd, one of East Africa’s first independent investment banking groups. He is also the co-founder of Africa’s first locally owned investment banks, the Loita Capital Partners Group.

Previously, Mr. Ngumi served as Investment Banking Director E A of CFC Stanbic Bank Limited (Standard Bank Kenya). Prior to joining Standard Bank, he worked in various capacities at Citibank, Barclays, Citibank, Grindlays and National Westminster Bank. Mr. Ngumi has been Chairman of Kenya Pipeline Company Ltd. since July 2015.

He served as Chairman of Konza Technopolis Development Authority until July 17, 2015. He serves as a Director of the Investment Banking Coverage Division for East Africa at Standard Bank Africa. He serves as a Director of ARM Cement Limited.

Mr. John Ngumi

Board Chair, ICX Kenya

Manoj, who’s vision is to create a world
class high-tech global company from Africa.

Entrepreneur with experience in building niche
technology businesses, Manoj has steered
Techno Brain Group as CEO and Board of
Director, to what it is today through innovation,
vision, commitment and passion.

Under his leadership, the company continues
to expand into over 20 countries globally in
20 years and has added to its portfolio the IT
Solutions and Business Process Outsourcing
business from a Computer training company.

Techno Brain is the like Automated Finger Print Identification System for Police departments that increases criminal tracking agencies, Revenue Managements Systems which helps local governments to electronically collect and manage revenues, Border Control Systems, helping border control authorities ensure national security and many more solutions.

Mr. Manoj Shanker

Group CEO and Board Member, Techno Brain

Angela Rarieya is the founder managing director of UpSkill Afrika Ltd, a strategy consulting firm that delivers customer experience, communication and executive coaching programmes. 

With over 18 years’ experience in industry spanning wide range of  industries, Angela’s professional excellence at executive coaching for corporate leaders, track record of successful business process re-engineering projects to facilitate organizational change,  exceptional communication skills, and passion for service excellence has seen her build high performance teams.

Ms. Angela Rarieya

Founder & Managing Director , UpSkill Afrika Ltd

Mark Kaigwa is the founder of Nendo, a strategy & storytelling consultancy for digital Africa. He has published two of the most influential African blogs respectively over the past 6 years – AfricanDigitalArt (award-winning African showcase for digital art & design) where he presently works as Partner and Digital Strategist and Afrinnovator (leading East African technology & innovation journal) where he served as Partner until end of 2013. 

Mark’s time in new media in Sub Saharan Africa has seen him launch mobile pilots in Freetown, Sierra Leone, direct films in Kampala, Uganda, create an award-winning video game in Nairobi, Kenya among other pan-African projects. His repertoire earned him the accolade as a Forbes 30 under 30 Best Young Entrepreneur in Africa of 2013.

He is a writer and professional speaker on technology, innovation and new media in Africa having spoken in over 20 countries across the globe. Mark is the Ambassador of the Sandbox Network in Africa – the world’s leading global network of innovators under 30 years of age.

Mr. Mark Kaigwa

Founder, Nendo

Rinos is the Co-founder Africcs Pvt Ltd one of the first call centre company to be established in Zimbabwe. He is also works with several successful organisations in various capacities including Facelift Construction where he is the founding chairman, Energy Plus Group, Leisure Plus International, Contact Centre Association of Zimbabwe which he co-founded and Chartered Institute of Customer Management where he is a Director.

Rinos is currently working with various stakeholders in Zimbabwean government to set up the Government National Call Centre which is set to create thousands of jobs for the youths in Zimbabwe.  He is a recipient of several local and international awards including Desmond Tutu Fellowship Award (AFLI/ Oxford University-UK), Young Visionary Award (Indian Government-India), Top Young Person of the Year (JCI), Business Leadership Award (Megafest), among others.

Mr. Rinos Mautsa

Co-Founder , Africcs PVT Ltd.

Jannet is currently the Director, Customer Operations at Safaricom Ltd. She has over 21 years experience working in the Telecommunications sector in Public Relations, sales, marketing and customer service.

She is passionate about the voice of the customer and delivering exceptional customer service.

Jannet is also a director of the Institute of Customer Experience Kenya.

Ms. Jannet Atika

Director, Customer Operations, Safaricom

mSurvey is an innovative Nairobi-based startup that is disrupting the global research market and bringing high quality, on-demand consumer data from hard-to-reach communities out of the shadows.

Dr. Kenfield Griffith

CEO , mSurvey

FCPA Charles Ringera has been Higher Education Loans Board Chief Executive Officer since March 2013. 

He is a CPA (K),  a Fellow of Association of Certified Chartered Accountants and an alumnus of Oxford Brookes University – UK.

Charles is a seasoned banker with over 20 years’ banking experience that cuts across all facets of central and commercial banking. He has previously worked with the Central Bank of Kenya, Cooperative Bank and KCB in various capacities. Charles has trained extensively and worked in Risk Management and is a member of GARP Kenya (Global Association for Risk Professionals).

He is also the current President of the Association of African Higher Education Financing Agencies (AAHEFA); a board member at KCA University and Kenya Universities & Colleges Central Placement Service (KUCCPS).

Mr. Charles Ringera

CEO, Higher Education Loans Board

Benta is a passionate and seasoned customer advocate and expert, with over 20 years’ local and regional experience gained from the banking and airline industries.

She has extensive experience in developing and executing impactful, innovative, strategic and tactical customer experience initiatives, translating customer insights into business actions for the benefit of the customer and the business, across different African markets.

Benta is currently the Chief Executive Officer at Celcos Africa Limited. Celcos Africa drives organisational change on a platform of Customer Experience, Strategic Leadership and Innovation. She is also a board member of the Institute of Customer Experience Kenya.

Ms. Benta Okinyi-Aseto

CEO, Celcos Africa Limited

Carolyne is the founder and director business development at LifeSkills Consulting Ltd, a strategy consulting firm founded to deliver winning customer experience, brand and marketing, communications and service delivery programmes and consultancy services.

As a customer experience strategist and leader, with over 18 years of effective performance, Carolyne records success in transforming service standards for delivery excellence across a broad range of disciplines.

Carolyne is also a director of the Institute of Customer Experience Kenya.

Ms. Carolyne Gathuru

Founder , LifeSkills Consulting Ltd.

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