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Customer experience is the current competitive differentiator for sustainable acquisition, management, and retention in the battle for the next-generation digital consumer. In order for organizations in both the public and private sector to rise to this challenge, it is inevitable that technological transformation must take place.
About the CX Conference
The ICX Africa’s Annual Customer Experience Conference is geared towards providing a crucial platform for in-depth and valuable discussions between industry leaders in the customer experience space, on the ground customer experience professionals, customer experience technology solution and service providers, regional opinion leaders and influencers in customer experience arena and customer experience disruptors.