Disrupting Customer Experience
Through Technology
Africa’s Annual Customer Experience Conference 2018
2nd - 3rd August, 2018| Radisson Blu | Nairobi, Kenya.
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Let’s Get Started
Customer experience is the current competitive differentiator for sustainable acquisition, management, and retention in the battle for the next-generation digital consumer. In order for organizations in both the public and private sector to rise to this challenge, it is inevitable that technological transformation must take place.
About the CX Conference
The ICX Africa’s Annual Customer Experience Conference is geared towards providing a crucial platform for in-depth and valuable discussions between industry leaders in the customer experience space, on the ground customer experience professionals, customer experience technology solution and service providers, regional opinion leaders and influencers in customer experience arena and customer experience disruptors.
Connect and network
with passionate CX professionals
from the region.
A Word from the Chair
Prof. Adré Schreuder
CEO of Consulta - Customer Insights Consultancy, Founder and Chair of South African Customer Satisfaction Index (SAcsi).
Manoj Shanker
Group Chief Executive Officer and Board Members, Techno Brain Group, recognized as an African Business Leader in 2015.
Charles Ringera
Chief Executive Officer, Higher Education Loans Board. President of the Association of African Higher Education Financing Agencies (AAHEFA).
Jannet Atika
Director, Customer Operations at Safaricom Ltd and also Board Member, The Institute of Customer Experience Kenya.
Rinos Mautsa
Co-founder Africcs Pvt Ltd. Director, Chartered Institute of Customer Management, Zimbabwe. Founding Chairman, Energy Plus Group.
Mark Kaigwa
Founder, Nendo - Research, Training and Strategy, Specialist in Consulting and Digital Storytelling for Africa.
Dr. Kenfield Griffith
Co-founder and Chief Executive Officer at mSurvey Ltd, Global Research and Data Consultant and Specialist.
Angela Rarieya
Founder and Managing Director, UpSkill Afrika Ltd, Communications Specialist, Leadership and Executive Coach.
Benta Okinyi-Aseto
Chief Executive Officer, Celcos Africa Limited and Board Member, The Institute of Customer Experience Kenya.
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Sponsorship and Exhibition Opportunities