Disrupting Customer Experience
Through Technology
Africa’s Annual Customer Experience Conference 2018
2nd - 3rd August, 2018| Radisson Blu | Nairobi, Kenya.
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Let’s Get Started
Customer experience is the current competitive differentiator for sustainable acquisition, management, and retention in the battle for the next-generation digital consumer. In order for organizations in both the public and private sector to rise to this challenge, it is inevitable that technological transformation must take place.
About the CX Conference
The ICX Africa’s Annual Customer Experience Conference is geared towards providing a crucial platform for in-depth and valuable discussions between industry leaders in the customer experience space, on the ground customer experience professionals, customer experience technology solution and service providers, regional opinion leaders and influencers in customer experience arena and customer experience disruptors.
Connect and network
with passionate CX professionals
from the region.
A Word from the Chair
Prof. Adré Schreuder
CEO of Consulta - Customer Insights Consultancy, Founder and Chair of South African Customer Satisfaction Index (SAcsi).
Rinos Mautsa
Co-founder Africcs Pvt Ltd. Director, CICM, Zimbabwe. Founding Chairman, Energy Plus Group.
Jannet Atika
Director, Customer Operations at Safaricom Ltd and also Board Member, The Institute of Customer Experience Kenya.
Manoj Shanker
Group Chief Executive Officer and Board Members, Techno Brain Group, recognized as an African Business Leader in 2015.
Dr. Kenfield Griffith
Co-founder and Chief Executive Officer at mSurvey Ltd, Global Research and Data Consultant and Specialist.
Angela Rarieya
Founder and Managing Director, UpSkill Afrika Ltd, Communications Specialist, Leadership and Executive Coach.
Dorcas Wainaina
Executive Director of the Institute of Human Resource Management (IHRM), first woman to hold the office since inception.
Charles Ringera
Chief Executive Officer, HELB. President of the Association of African Higher Education Financing Agencies (AAHEFA).
Reene Ngamau
Speaker | Life and Business Strategist
Qualified lawyer and holds a Masters degree in Financial and Banking Law.
Moses Kemibaro
Founder & CEO, Dotsavvy, An entrepreneurial digital media & marketing professional with over 15 years working experience.
Benta Okinyi-Aseto
Founder and Chief Executive Officer, Celcos Africa Limited and a Board Member, Institute of Customer Experience Kenya.
Lucy Kiruthu
Founder and Director, Evolve Business Consultants, Former Board Member Institute of Customer Experience Kenya.
Mark Kaigwa
Founder of Nendo - Research, Training and Strategy, Specialist in Consulting and Digital Storytelling for Africa
Carolyne Gathuru
Founder and Director - Business Development at LifeSkills Consulting Ltd and Board Member, Institute of Customer Experience Kenya.
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Sponsorship and Exhibition Opportunities